Case Study of the Week: Should C-Suite Be on Social Media?

Sep 4, 2023

Human Resources Management

You are to assume the role of the director of human resources at the Organization of Travel Agents, an organization that educates, promotes and lobbies for travel agents across the nation. The executive director wants you to analyze whether the executive director should have a professional presence on social media.

The Organization of Travel Agents has over 1 million members made up of travel agencies and other companies related to travel such as tours, cruises, hotels and car rental agencies. The members look to the organization as an advocate to represent the industry in public policy interests.

While the organization has its own social media presence on Facebook, Instagram, Twitter and LinkedIn, the executive director does not have any presence on social media neither professional nor personal. The executive director is considering venturing into the social media space.  

The executive director wants you to explain the difference between social media use for professional use and for personal use, recommend a social media platform appropriate for the executive director, explain risks involved in social media posts and demonstrate how the executive director’s posts can be repurposed for use on the organization’s social media platforms.

Questions?

Randi Bibiano
Competitive Events Specialist
randi@deca.org

Randi Bibiano is DECA's competitive events specialist. In this role, she conceptualizes and authors role-play scenarios for the collegiate and high school division’s competitive events programs. She also manages DECA's online competitive events and serves as a liaison to volunteer efforts at DECA's educational conferences.

Discussion Questions

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Classroom Connection

Career CLuster:

Business Management and Administration

Instructional Area(s):

Communications

Performance Indicators:

Distinguish between using social media for business and personal purposes
Explain how digital communications exposes business to risk
Describe the impact of a person’s social media brand on the achievement of organizational objectives
Repurpose content for social media