Case Study of the Week: Staff Communication

Sep 2, 2024

Principles of Business Management and Administration

You are to assume the role of a front desk employee at Grand Grocery Distribution Center, a large distribution center for a regional grocery store. The manager asked you to communicate a change in policy to all staff.

Grand Grocery Distribution Center has four parts to the complex: the front office, the executive offices, the employee locker room and the product fill area. Employees have always had access to go from one part of the complex to the other by simply opening doors. Management has decided to secure all areas of the complex, requiring a keycard to enter the four parts, including the front office. Visitors to the complex will need to be buzzed in from the front desk area to unlock the front door.

Starting next month, all Grand Grocery Distribution Center employees will need to receive their keycard that will allow them access to appropriate parts of the complex. The manager asked you to communicate the change in policy to all staff.

Questions?

Randi Bibiano
Competitive Events Specialist
randi@deca.org

Randi Bibiano is DECA's competitive events specialist. In this role, she conceptualizes and authors role-play scenarios for the collegiate and high school division’s competitive events programs. She also manages DECA's online competitive events and serves as a liaison to volunteer efforts at DECA's educational conferences.

Discussion Questions

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Classroom Connection

Career CLuster:

Business Management and Administration

Instructional Area(s):

Communication Skills

Performance Indicators:

Choose and use appropriate channel for workplace communication
Explain the nature of effective written communications
Explain the nature of effective verbal communications
Explain the nature of staff communication